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CASE STUDY: Corporate client returns safely as the pandemic loomed

Corporate, Leisure, Groups and Event Travel Management

Pandemic travel solution, Travel Design Group

Retail corporate client return safely as pandemic global travel havoc loomed


Travel Design Group (TDG) love business travel and focuses on simplifying those journeys.  Recently a leading distributor of Australian cosmetic products was successfully onboarded with Travel Design Group.

The company needed a travel management company that understood their business ethos and how they could get the most out of their business travel. The client’s current system was not delivering on budget, efficiency, or duty of care.

Most of all, the client required a travel management company that shared similar values, placing a high importance on integrity, honesty and approaching relationships with a great attitude. A recent situation highlighted our point of difference which appealed to the client.

As the COVID-19 pandemic started to impact the world of global travel, the company CEO found himself stranded overseas. With flight cancellations mounting and impending quarantine regulations. The CEO reached out to the Travel Design Team to help him navigate these unprecedented complexities in travel.



The team at TDG were able to advise on best travel practices whilst maintaining an authentic relationship with the client through attentive listening. Our resourced dedicated travel manager for the cosmetic company ensured the stranded CEO was briefed regularly on his return home options and the safest, most practicable route available.

  • Using our global network with Magellan and Uniglobe International, the team efficiently accessed flight availabilities, route options and best rates to create safe solutions for the client.

  • Knowing that it was a stressful situation for the client, our dedicated travel manager and director provided the client with the assurance that our team were personally available 24/7 with:

–            Our local Australian after-hours team ready to help

–            If required, we had local representatives at the destination of the CEO.

–            The Crisis Assistance Plus, which covers pandemics, was also an option to fall upon

–            Client also had access to our digital app, keeping the information he required instant.

  • Throughout the ordeal, our team kept suggestions and implementation within the company’s travel policy. Having helped set up their policy perimeters within a tailored online booking tool, allowing for clear paths whilst keeping on the pulse with the duty of care and fare level agreements.



The CEO safely returned to Melbourne with the knowledge the Travel Design Team had ensured as little disruption as possible. The TDG team made sure the traveller was aware of changes to the travel landscape, ensuring quarantine and entry requirements.

Travel Design was able to implement a tailored travel policy. We presented the client with due diligence, compliance and transparent reporting. The client was satisfied with the access to a global network of suppliers and leading technology innovators, all while receiving personalised, boutique service.


Explore our personalised boutique service approach to Corporate Travel. FIND OUT MORE >

Alternatively, contact us and we will be happy to organise an obligation free consultation with you.

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